Privacy Policy

Who we are

Order Dash provides online ordering, restaurant websites and marketing tools. When you order from a restaurant on Order Dash, the restaurant is the owner of its customer relationship and we process order data on its behalf as well as for operating the platform.

Information we collect

• Account details — name, email address, phone number, and password-free sign-in links.
• Order information — items ordered, notes, pickup or delivery selection, delivery address, timing, tips and totals.
• Profile preferences — saved addresses and dietary or allergen preferences you choose to store.
• Payment information — processed by Stripe. We receive confirmation and limited details such as card brand and last four digits; we do not store full card numbers.
• Restaurant account data — business details, menus, hours, staff users, payout connection status and settings.
• Technical data — device, browser, IP address and usage events needed to run and secure the service.

How we use information

• To take, process, fulfill and track orders, including refunds and receipts.
• To send transactional messages: order received, accepted, ready, out for delivery and refunded.
• To provide restaurant dashboards, analytics and reporting.
• To send marketing messages where you have opted in or where a restaurant has a lawful basis to contact you as an existing customer.
• To prevent fraud and abuse, secure accounts and meet legal obligations.

Sharing

We share information only as needed to run the service:

• With the restaurant you ordered from, so it can prepare and fulfill your order and serve you as its customer.
• With payment processing (Stripe), delivery dispatch and courier partners (such as Shipday and courier networks), POS providers you or the restaurant connect (such as Square), and messaging or CRM providers used to send order and marketing communications.
• When required by law, or to protect rights, safety and the integrity of the platform.

We do not sell personal information.

Restaurant data ownership

Restaurants can export their customer and order data at any time, and may sync it to their own CRM. Restaurants are responsible for how they use exported data, including compliance with marketing and privacy laws.

Retention

We keep order and account records for as long as your account is active and afterwards as needed for tax, accounting, dispute resolution and legal obligations. Guest order records are retained so receipts and refunds can be honored.

Your choices and rights

• Access, correct or delete your profile information from your account.
• Unsubscribe from marketing messages at any time using the link in the message; transactional order messages will still be sent.
• Depending on where you live, you may request a copy of your data, ask us to delete it, or object to certain processing.

To make a request, email privacy@orderdash.app.

Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your cart, and understand how the site is used. You can control cookies in your browser, though some features may not work without them.

Security

Data is encrypted in transit, access is restricted by row-level security rules, and payment details are handled by our payment processor. No system is perfectly secure, so please use a unique email inbox you control and keep sign-in links private.

Children

The Services are not directed to children under 13, and we do not knowingly collect their information.

Changes and contact

We will post updates to this policy here with a revised date. Questions: privacy@orderdash.app.